Our Mission

To bring joy, engagement, and affordability to cat owners throughout the Great White North. We are dedicated to enhancing the indoor living experience for feline companions by offering a curated selection of high-quality, budget-friendly toys that promote physical activity, mental stimulation, and a strong bond between cats and their owners.

Learn More About Us

Customer Reviews

  • The Flying Bird

    "Fun toy! My cats love it. Arrived faster than I expected too."

  • Slither Pounce

    "Arrived 1 week before the estimated delivery date. A clever little snake! My cat is having a lot of fun with it. I'm happy it's USB chargeable."

  • Fin Flicker

    "A fun and cute toy! I put it in a bowl and my cat tried to flick it out. A good bath toy for the kids too."

FAQ

Who are you?

Glad to meet you! We are Pounce Palace - where feline fun meets purr-fection!  We are passionate about enriching the lives of our beloved feline friends through a curated collection of high-quality cat toys. Our mission is to provide endless entertainment and stimulation for your furry companions, ensuring they lead happy, healthy, and active nine lives.

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to Canada usually take 14-21 business days, depending on the product.

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net.

What happens if the estimated delivery time passed and I still did not receive my order?

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at customerservice@thepouncepalace.com or by using the Contact Us page.

What do I do if my product arrives damaged?

If you receive damaged merchandise, please take a picture and email us the picture at customerservice@thepouncepalace.com right away. We will only replace damaged goods within 48 hours of receiving your order.

Can I return my product for a refund?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at customerservice@thepouncepalace.com, or using our Contact Us page.

Your refund will be automatically processed as soon as the order returns to our warehouse.