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Frequently Asked Questions (FAQ)

Who are you?

Glad to meet you! We are Pounce Palace - where feline fun meets purr-fection!  We are passionate about enriching the lives of our beloved feline friends through a curated collection of high-quality cat toys. Our mission is to provide endless entertainment and stimulation for your furry companions, ensuring they lead happy, healthy, and active nine lives.

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to Canada usually take 14-21 business days, depending on the product. 

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net. 

What happens if the estimated delivery time passed and I still did not receive my order?

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at customerservice@thepouncepalace.com or by using the Contact Us page.

What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture and email us the picture at customerservice@thepouncepalace.com right away. We will only replace damaged goods within 48 hours of receiving your order.

Can I return my product for a refund?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at customerservice@thepouncepalace.com, or using our Contact Us page.

Your refund will be automatically processed as soon as the order returns to our warehouse.

Who are we?

Welcome to Pounce Palace, where feline fun meets purr-fection! At Pounce Palace, we are passionate about enriching the lives of our beloved feline friends through a curated collection of high-quality cat toys. Our mission is to provide endless entertainment and stimulation for your furry companions, ensuring they lead happy, healthy, and active lives. From interactive toys that engage their playful instincts to cozy catnip-filled delights, each product is thoughtfully designed to captivate your cat's attention. At Pounce Palace, we understand the unique bond between cats and their human companions, and we take pride in offering a paw-some selection that brings joy to both ends of the leash. Explore our kingdom of enchanting cat toys, and let the feline festivities begin!

The Founding of Pounce Palace

The founders of Pounce Palace were inspired by their own experiences with their feline friends. Cats, known for their playful antics and discerning tastes, became the muse that fueled the creation of something extraordinary. The founders observed how their own cats responded to various toys and realized the profound impact that engaging, stimulating play had on the well-being of their furry companions.

The journey was not without its challenges. Extensive research went into understanding cat behavior, preferences, and safety considerations to ensure that every product offered by Pounce Palace met the highest standards. From interactive toys that stimulated a cat's natural instincts to cozy hideaways that provided a sense of security, each item in the store was chosen with utmost care.

Our Mission

We understand that the modern world often means indoor living for our beloved feline friends. Our journey began with the realization that indoor cats deserve an environment filled with excitement, enrichment, and play.

Our mission is to create a haven for cat enthusiasts, providing a one-stop-shop for engaging, entertaining, and durable toys that cater to the unique needs and playful instincts of cats. We believe in fostering the bond between cats and their human companions, enriching their lives with moments of joy, stimulation, and shared happiness. We strive to be the go-to destination for all things feline fun, ensuring every kitty can unleash their inner playfulness and live their best nine lives.

Our Values

We are driven by a deep passion for feline companionship and a commitment to enhancing the lives of our beloved furry friends. Our values revolve around creating a haven for cats and their owners alike, fostering joy, engagement, and well-being through our thoughtfully curated selection of cat toys. We prioritize quality, safety, and innovation in every product we offer, ensuring that each item reflects our dedication to providing enriching experiences for cats of all ages and personalities. At the heart of our mission is a belief in the profound connection between pets and their human families. Pounce Palace is not just a marketplace for cat toys; it's a celebration of the extraordinary bond that exists between humans and their whiskered companions. Join us in creating moments of sheer delight and playful wonder for your cherished feline friends.